PetSmart

Sales Associate

May 2022 • Mount Pleasant, SC

What I liked

The animals, the company & store policies, the staff.

What I wish was different

Nothing.

Advice

Prepare to be on your feet a bunch. Also, multi-tasking is a must.

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Pets Hotel Associate

July - September 2021 • San Jose, CA

What I liked

Everyone was very friendly and the on-the-job training was very helpful. Supervisors were understanding with new employees and walked you through each new task.

What I wish was different

Advice

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Customer Service Representative

July - September 2022 • Flagstaff, AZ

What I liked

flexible hours amd scheduling

What I wish was different

management! there were so many different times i asked one of the supervisors for help and they would ignore my messages and since it’s a remote job theres not many other ways to reach out

Advice

stay away from petsmart call center at all costs! it is completely different and way worse than the hiring team describe it.

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Petcare Specialist

June 2021 • Monroe, NC

What I liked

Flexible schedule, independent tasks

What I wish was different

more hours offered

Advice

front load your work and help others during closing

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Sales Associate

October 2021 - January 2022 • Lexington, KY

What I liked

Works great with your schedule if you’re a student.

What I wish was different

Pay is not great if you’re trying to make a living on your own.

Advice

Be ready to learn a lot about animals if you don’t know much.

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Pet Care Associate

August 2022 • North Brunswick, NJ

What I liked

I enjoy working with the animals and assisting customers with their needs.

What I wish was different

Having stubborn customers cooperate and be nicer.

Advice

Have patience and don't get angry with customers; be reasonable with them.

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Pet Retail Associate

August 2022 • North Brunswick, NJ

What I liked

Spending time with the animals. Getting to bond with them inbetween or during tasks helps me get to know them, creating a short-term bond since they're not at the store forever. Also learning about the maintenance behind each species, getting to learn with my coworkers, and assist customers enlightens the environment I'm in. My bosses and coworkers are nice people, and support you for anything you need. Most importantly, I'm in an environment that's productive and task-driven to keep motivation up and boredom down.

What I wish was different

One is to hire more employees of color and college aged (18-22). When I started my job last year, two of my former coworkers were also in college where there, having someone I could relate to personally. One of them was black. When both left, I became one of two black employees at the location and one black associate in the retail department. To state, my bosses aren't prejudice at all; they were the ones who hired me based on established connections when I was just a customer. They liked my personality and happy to hear my pursuit in the animal science field, already a candidate in hiring. It used to bother me at first, but now I'm happy about representation in the field; maybe inspiring others to join the company once of age. I hope to see more POC employees in the future, continuing to promote the company's message of inclusivity and diversity.