Student Services Program Assistant
The USC International Accelerator Program, a new pathway program that attracts international students worldwide to study at USC, is currently seeking a Student Services Program Assistant (SSPA)!
USC International Accelerator Program (IAP) combines English language instruction and support with academic instruction and campus familiarization, and welcomes a cohort of first-year international undergraduate students to the University of South Carolina campus each semester.
Under the leadership of the Student Services team, SSPA help facilitate USC IAP events and programs, serve as a Chinese translator as needed, assist international students in the adjustment to college life, understand and abide by policies and procedures. SSPA is also responsible for resolving minor issues and escalating more serious concerns to IAP staff and/or emergency personnel as appropriate as well as complete reports as required.
This list is not all-inclusive. Overall, SSPA is expected to assist the IAP Student Services Team to create and maintain a welcoming and friendly environment, while keeping the health and safety of the students as a top priority.
-Answer basic student questions about USC IAP, campus activities, and resources.
- Maintain a tidy student center area and organizing student handouts, when needed.
- Assist USC IAP staff with administrative tasks i.e. data entry projects, making copies, and passing on important information to students.
- Manage and maintain student data.
- Chaperone IAP trips on weekends and evenings, when needed.
- Possess a strong ability to follow-through on assigned tasks, and complete projects by a given deadline.
- Create and maintain professional relationships with students, staff, and the campus community while serving as a representation of the International Accelerator program in and outside of the University community.
- Provide support for a variety of student needs, including but not limited to: communicating appointment information with students, navigating the campus and the greater Columbia area, serving as a campus resource and mentor, and responding to personal student needs.
- Communicate any student issues or concerns promptly with USC IAP staff.
- Appropriately use cross-cultural knowledge and skills to better assist students in their transition to the new environment at the beginning of every semester.
- Be willing and able to work forty hours or more in a fast-paced work environment during orientation week. Please keep in mind that orientation normally takes place one week before classes start.
- Collaborate with USC IAP staff and help facilitate events and programs, i.e. location/food reservation and promote events.
- Liaise with various campus departments to support in coordination events and programs.
- Other duties as assigned.
- Must be available to work between 12 hours to 20 hours per week during the semester, including evening and/or weekends. Work is compensated at the rate of $11 USD per hour.
- Reports directly to IAP Senior Student Services Advisor, Angi Wang, and IAP Student Services Director, Jason Vokral.
- Have a Bachelor’s degree in human services, education, hospitality, or humanities.
- Must be comfortable speaking in English with students from many countries and cultures.
- Have a comfortable working knowledge of Mandarin to support student-services tasks.
- Demonstrate a strong interest in working with an international student population.
- Serve as a role model for incoming students by demonstrating punctuality, positive attitude, social engagement, maturity and leadership.
- Is willing and able to respond to and assume a leadership role in emergency situations and to enforce policies as needed.
- Be able to take initiative and follow instructions.
- Be willing to learn new skills/information and be flexible to change.
- Be an effective team player and works well independently.
- Demonstrate campus involvement and knowledge.
- Exhibit a commitment to the University’s mission, strong customer service and interpersonal skills, a passion for helping others as well as the ability to work with diverse populations.
- Must be comfortable working with Microsoft Suite, Google Drive, and Smartsheet.
- Have working knowledge of FileMaker Pro and Salesforce.
- Have a Master’s in Hospitality, Counseling or related human-services degree.
- Have experiences living, studying, or working abroad.
How to apply:
Please send Cover Letter, Resume, and contact information of two references to Angi Wang at firstname.lastname@example.org.
3/11-4/05: Application Opens
4/08-4/19: Accepted applicants will receive interviews.