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Guest Services Representative/Program Concierge

Hilton Head Health is committed to a work-life balance. If you are looking for more than a job, someplace where you can be part of a passionate team that is dedicated to helping others change their life for the better, then Hilton Head Health is where you need to be! Located minutes from the beach, we are one of North America’s leading weight-loss and wellness destinations with over 40 years of providing superior hospitality to people seeking a healthy lifestyle.

We are seeking a passionate Guest Services Representative to join our expanding Guest Services department. The Guest Services Representative’s main responsibility consists of providing remarkable customer service by assisting guests with arrival, departure and all needs during their stay. Duties include managing the welcome desk, handling the process for arriving and departing guests, organizing recreational activities for the guests including bike rentals, scheduling individual appointments for in-house services as well as off-site services, providing concierge services, communicating maintenance and housekeeping requests for guest accommodations and transporting guests as needed. This position also calls guests prior to their arrival to finalize their transportation needs and pre-schedule any appointments or activities. Furthermore, they are responsible for working with our guests and drivers to manage the transportation schedule.

Must be proficient with computers and software systems.

Benefits include:
  • Earned Paid Time Off (9 days paid in your first year, 16 days in your second);
  • Health, dental and vision benefits; with $250 quarterly match in a Healthcare spending or reimbursement accounts such as HSAs or FSAs;
  • 401(k);
  • Biannual profit sharing;
  • 5 day work week;
  • 50% Employee Discount for spa services at Indigo Spa;
  • Use of our workout facilities

Salary: $12.00 to $14.00 /hour