Service Desk Technicians
The Enterprise IT Service Desk in the Division of Information Technology is seeking student technicians interested in working to provide technology support over the phone, in-person, and in writing for faculty, staff, and students.
Responsibilities and duties include: troubleshooting, diagnosing, and resolving software, hardware, and network connection issues, installing and updating software, resetting passwords, and other tasks as assigned.
Qualifications include: good customer service skills, good work ethic, good time management, ability to multitask, good technical knowledge and troubleshooting skills, and a general knowledge of computer hardware, MS Office, and antivirus software. Experience with Mac OS is a plus.
We need students that can work 25 hours per week. The Enterprise IT Service Desk is open Monday-Friday from 8 a.m. until 6 p.m.