Help Desk Technician
Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.
- Must be able to communicate clearly and provide courteous customer service.
- Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking system
- Must possess strong troubleshooting skills for Microsoft Operating systems and software
- Ability to support ARMY desktop and laptop system images
- Provide support and training to end users located in Patton Hall
- Must be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.
- Will perform duties as a Trusted Agent for issuing SIPRNET PKI Tokens
- Will provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.
HS/GED
Certifications: Either Network + or A+ is required
Security+ is preferred
U.S. DoD Secret Clearance required