Library Assistant III-Reference & Technology Focus

Provides customer service at the Reference Desk in person and by phone. Provides Reference, Readers’ Advisory, and Technology services to customers. Plans and presents programs and workshops as part of the library’s Adult Programming schedule. Markets and promotes services and programs of the library. Assists in maintaining the collection. Makes general updates to customer accounts.
- Responsible for providing Technology assistance and training to individuals and groups. Guides and instructs customers using computers and eReaders/Tablets to access resources, databases, and eBooks. Teaches customers to use MS Office, resume software, and to set up email accounts. Assists customers using microfilm readers. Troubleshoots issues regarding printers, wifi access, eReaders, scanners, and copiers.
- Provides Reference services to customers, including researching and answering reference questions in person and by phone. Identifies appropriate resources and assistance to job seekers, small business owners, educators, and life-long learners. Guides and assists customers in using various resources and technology, such as databases and print reference materials. Assists customers in identifying and obtaining resources from other library systems.
- Presents and/or facilitates programs and workshops. Evaluates target audiences’ needs and interests in order to plan and implement effective lifelong learning. Establishes partnerships and plans and presents programs with or for community business partners and/or other educational institutions. Participates in community events and festivals. Monitors reading trends, current events, and social issues.
- Provides Readers’ Advisory to customers of all ages. Uses experience, knowledge, databases, and other resources to identify appropriate materials matching the users’ interest and skill level to the appropriate format. Develops book lists and subject-specific resource guides. Assists customers in locating and/or placing material on hold. Refers customers to sources containing Readers’ Advisory information.
- Assists in maintenance of physical quality of the collection, including shelving and organizing of materials. Suggests books and materials for purchase based on customer requests and knowledge of the collection and community interest. Creates and maintains book displays. Locates materials from reports and resolves related issues.
- Requires public speaking. Must be available to work morning, afternoon, night and weekend hours including Sundays. Average 20 hours per week.